(E-COMMERCE COMPLIANT – INDIA)

1. Return Eligibility

Customers may request a return within 7 days of delivery if:

• The product is unused and unopened
• The product is in original packaging
• The product is not damaged or tampered with

2. Non-Returnable Items

Returns will not be accepted if:

• Product is used or opened
• Hygiene seal is broken (for sanitary products)
• Request exceeds the return window
• Product damage is caused by misuse

⚠️ Due to hygiene reasons, sanitary products are generally non-returnable unless damaged or defective.

3. Buy-Back (Company Discretion)

• Buy-back may be offered only for manufacturing defects or incorrect deliveries.
• Approval is subject to product inspection.

4. Refund Process

• Approved refunds will be processed within 7–14 working days.
• Refunds will be issued via original payment method or bank transfer.
• Shipping charges are non-refundable unless the error is from our side.

5. Replacement Policy

• Replacement may be offered for damaged or defective items.
• Customers must notify support within 48 hours of delivery.

6. Contact for Support

For return, refund, or privacy queries, contact:
📧 support@luvixa.in